Privacy Policy

Our General Terms and Conditions

1. Data Controller

This website is operated by Jardin de Balata, which is responsible for processing the personal data collected.

Jardin de Balata

Route de Balata
97234 Fort-de-France - Martinique
Email: contact@jardindebalata.com

2. Data Collected

When using the site, Jardin de Balata may collect the following data:

Identity and contact data: first name, last name, email address, phone number.
Order-related data: billing information, purchase history, payment data (managed via secure providers).
Navigation data: IP address, browser type, pages viewed, browsing duration, cookies, and preferences.
Marketing data: preferences, consents, interactions with communications.

This data may be collected via:

Online ticketing (Omniris and BilletWeb).
Contact, registration, or information request forms.
Newsletter subscription (via Brevo).
Audience measurement and tracking tools (Google Analytics 4, Meta/Facebook Pixel).

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3. Purposes of processing

Personal data is collected and used for:

Managing bookings, orders, and payments.
Managing customer relations (support, information, follow-up).
Sending communications and newsletters (with prior consent).
Analyzing site traffic and improving user experience.
Personalizing content and advertising campaigns.
Fulfilling legal, accounting, and tax obligations.
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4. Legal basis for processing

Data processing is based on:

Contract performance: order and service management.
Consent: sending newsletters and marketing cookies.
Legitimate interest: service improvement and site security.
Legal obligations: retention of accounting data.

5. Hosting and Data Security

The site is hosted by Webflow.
Data is stored on secure servers and protected by appropriate technical and organizational measures (encryption, restricted access, secure data flows).

6. Data Retention Period

Data is retained for limited periods:

Billing and order data: 10 years (legal obligations).
Contact and marketing data: 3 years after the last contact.
Browsing data (cookies): maximum 13 months.

7. Data Sharing

Collected data may be transmitted to:

Technical service providers (hosting, maintenance).
Ticketing platforms (BilletWeb).
Emailing tools (Brevo).
Analytics and advertising tools (Google, Meta/Facebook).

These service providers are subject to the GDPR or equivalent contractual guarantees.

Some data may be transferred outside the European Union (particularly via Google or Meta), with appropriate protection mechanisms in place (standard contractual clauses).

8. Your Rights

In accordance with the GDPR and the French Data Protection Act, you have the following rights:

Right to access your data.
Right to rectification.
Right to erasure (right to be forgotten).
Right to restriction of processing.
Right to object.
Right to data portability.

To exercise your rights, contact:
contact@jardindebalata.com

You can also file a complaint with the CNIL:
www.cnil.fr

9. Cookies

When you browse, cookies may be placed on your device.

They enable:

Proper website functioning (technical cookies).
Audience measurement (Google Analytics 4).
Content and advertising personalization (Meta/Facebook Pixel).

A cookie management banner allows you to accept, refuse, or set your preferences during your first visit. You can change these choices at any time.

10. Minors' Data

The site may be accessed by minors. However, the collection of their personal data requires the prior authorization of a legal guardian.

11. Policy Modification

Le Jardin de Balata reserves the right to modify this privacy policy at any time to ensure its compliance with current legislation.

12. Contact

For any questions regarding the protection of your personal data:
contact@jardindebalata.com